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Startup India ConsultantsTechnologyHow to Start a Call Center?

How to Start a Call Center?

BPO (Business Process Outsourcing) or a call center has great scope in India. If you are planning to start a call center, it is important for you to know that a call center has to be registered with NASSCOM.

While registration requires paperwork, there are certain steps which you need to follow to shape your business ideas.

 

Develop a Plan
Any startup needs a concise business plan. To keep an intention of starting a BPO is not enough. You need to determine what kind of call center you want to start. The answer to this question purely relies on the type of business contracts you want to approach. Some businesses might require inbound calling, others might require outbound calling or telemarketing. Your choice of contract would directly set the base for type of call center. To get a better understanding of type of call center, you can also seek advice from Indian startup consultants.

 

Plan your Budget
No matter what type of call center you plan to start, you will need equipments like computer, headsets, phones, office supplies, internet connection and telephones. It is wise to estimate the cost of infrastructure before handedly. A work from home call center can reduce the cost of a building.

Startup India Call Center

Number of employees to be hired will depend on the scale of operations. If you are operating on a larger scale, you will need more number of employees and vice versa.

 

Network, network and network

Requirements and pay scales differ from company to company. It is important to make contacts with business houses that outsource their work and simultaneously publicize your call center. Increase in work will hike the revenue too. Small print ad or a Facebook page can help you make more contacts.

To make an informed choice and accelerated growth you can seek best advice from Start up India Consultants, a one stop solution for all the aspiring entrepreneurs. They formulate growth strategies and help you achieve desired results.

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